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Refund policy

For one-time purchases of ImmiTrack web tools.

⚠️ DRAFT — this page has not been reviewed by a lawyer yet. It must be reviewed and approved before launch.
  • Payments are processed by Stripe, our payment processor. ImmiTrack is the seller; your receipt is emailed through Stripe.
  • If a tool does not work because of a technical problem we can’t fix, contact us within 7 days of purchase for a full refund.
  • To request a refund, email support@immitrack.ca with the email address you used and your receipt number.
  • Refunds are returned to the original payment method. Your bank may take up to 10 days to show it.
  • App purchases (in the iOS or Android app) are handled by Apple or Google under their own refund policies.